Voice IntELIEgence
Voice IntELIEgence turns recorded calls into text you can read and figures you can track. You set up a voice application for one kind of call, such as inbound support. Every recording sent to it is transcribed, split by speaker and summarised, and, depending on how you set it up, given action items, topics, a sentiment reading and a grade against your own rubric.
To open it, select its icon in the top bar, the cyan tile with a sound wave. Hover it to see its name.
It opens on Overview: what is waiting for review and what failed across every application you can see, a volume chart, Ask ELIE for a quick question, and your applications three at a time. See The module overview.
Select Voice Applications beside Overview for the full list, as cards or as a table, with search, a status filter and sort. Select an application's name, or Detail on its card, to open it on its Dashboard.
Recordings are always uploaded or imported into an application, so nothing can be processed until one exists. Work through the first three cards in order.
Getting started
- Create a voice application
Name it, choose its outputs and publish it in three short steps.
- Upload conversations
Send recordings to an application so they can be processed.
- Review a conversation
Check the transcript and outputs, correct them, then approve.
Find your way
- How Voice IntELIEgence works
Applications, conversations, the processing stages and versions.
- Conversation statuses
What each status badge means and what it is waiting on.
- Application settings
Details, outputs and the rubric, summary templates and the knowledge base.
- Redaction
Mask personal details with a Smart Redact before any AI step.
- Dashboard
Volume, outcomes and the calls that need someone to look at them.
- Chat
Ask questions about an application's calls and see the sources.
- Access
Choose what each role, department or group can do in one application.