Supported files and upload limits
Every upload screen checks your files before they leave the browser, and the rules are not the same on each one. Read the numbers below as what a screen will stop you doing. The service behind it has the final say, so a file that passes here can still be refused once it uploads, with a message that comes from that service.
IntELIEDocs uploads
The Supported types panel beside the drop zone lists what the picker accepts.
| Check | What the screen allows |
|---|---|
| Accepted types | PDF, PNG, JPG, JPEG, TIF, TIFF, BMP, DOCX, DOC, PPTX, PPT, ODT, XLSX, XLS, CSV, TSV, JSON, XML, TXT, EML |
| Size | Up to 5 MB per file (40 MB for .eml) |
| Files at once | No limit |
| Filename length | Not checked |
A rejected file raises a warning that names it, such as
invoice.gif is not a supported file type or scan.pdf exceeds the 5 MB limit. An email
saved as .eml may be up to 40 MB, because it carries its attachments, and the warning then
names that limit instead. Both checks also run on drag-and-drop, so dropping a file the picker would have hidden does not
get it through. GIF is refused either way, even though other image formats are accepted.
A Smart Redact orchestrator takes a shorter list, because a redaction box needs fixed pages to burn into: PDF, DOCX, ODT, PNG, JPG, JPEG, TIF and TIFF. DOC, BMP and EML are refused there, and so is everything else outside that list. A Smart Queue whose routes redact takes the same shorter list. The 5 MB limit is the same, and the Supported types panel shows whichever list applies.
Knowledge Base documents
| Check | What the screen allows |
|---|---|
| Accepted types | .pdf, .docx, .doc, .odt, .pptx, .ppt, .xlsx, .xls, .csv, .tsv, .txt, .md, .html, .htm, .png, .jpg, .jpeg, .tif, .tiff, .bmp |
| Size | 50 MB per file. The hint reads PDF, Word, PowerPoint, Excel, text, Markdown, HTML, CSV or images · up to 50 MB |
| Files at once | Several, but one when you upload a new version of an existing document |
| Filename length | 200 characters |
A rejected file is never added to the list, and a message names it: is not a supported file
type, exceeds the 50 MB upload limit, or exceeds the 200 character filename limit. Please
rename the file and try again. Emails (.eml) are refused here, although IntELIEDocs takes them.
Picking the same file twice tells you it is already in the list.
When a file's name, ignoring its extension, matches a document already in the knowledge base, the row says a document with that name already exists. On upload, Elie asks whether to add it as a separate document or as a new version of the existing one.
Knowledge Base question and answer imports
| Check | What the screen allows |
|---|---|
| Accepted types | .csv, .xlsx, .xls |
| Size | 100 MB |
| Files at once | One |
The hint reads CSV or Excel (.csv, .xlsx, .xls). A larger file is refused with Larger than the 100 MB limit, and any other type with Only CSV or Excel files can be imported. The access you choose under Access metadata applies to every pair in the file, and you can change a pair's access afterwards.
Voice audio
Every voice upload accepts audio files, and the hints name WAV, MP3, M4A, OGG, WEBM, FLAC and AAC. The size caps differ.
| Surface | Size | Files at once |
|---|---|---|
| Conversation upload | 100 MB per file. The hint reads WAV, MP3, M4A, OGG, WEBM, FLAC or AAC, up to 100 MB each. | No limit |
| New persona | 25 MB per file | Up to three. The hint reads Up to 3 short, clean samples of this speaker, followed by the formats |
| Sample added to an existing persona | 25 MB | One |
Select more than three enrolment samples and only the first three are kept.
IntELIEKonnect export templates
Upload Template Document, on an export connector's Export Config tab.
| Check | What the screen allows |
|---|---|
| Accepted types | .doc, .docx |
| Size | 10 MB |
| Files at once | One |
Anything else is refused with Only DOCX and DOC template files are supported.
Uploads through the API
The Elie API sets its own cap, the same for every product: 25 MB per file. That is more than the IntELIEDocs screen allows for anything but an email (40 MB), and less than the Knowledge Base and Voice IntELIEgence screens do.
| Product | Size per file |
|---|---|
| IntELIEDocs | 25 MB |
| Knowledge Base | 25 MB |
| Voice IntELIEgence | 25 MB |
Where the screens disagree
- IntELIEDocs and the Knowledge Base share most types: PDF, Word, ODT, PowerPoint, Excel, CSV, TSV, plain text and the common image formats. IntELIEDocs also takes JSON and XML; the Knowledge Base takes Markdown and HTML instead. Neither takes GIF.
- IntELIEDocs takes emails (
.eml); the Knowledge Base refuses them. - Size guards range from 5 MB to 100 MB, so no single figure holds everywhere.
- Only Knowledge Base document uploads check the filename.
- Only voice persona enrolment limits how many files you can select.
Next
- Uploading documents - the IntELIEDocs upload screen in full.
- Uploading documents to a knowledge base - versions, access and ingest.
- Managing personas - what enrolment samples are for.