Knowledge Base

A knowledge base makes a set of documents answerable. You add files, connect a source or write curated answers, Elie indexes them, and people then ask questions in plain language. Every answer cites the passages it came from, and each person only gets answers from content they are allowed to see.

To open Knowledge Base, select its icon in the top bar, the blue database. The icons have no labels; hover one to see its name. The module opens on Overview, the page you ask questions from. Knowledge Base, below it in the left rail, lists the knowledge bases you can open.

Knowledge Base is the blue database icon in the top bar.

Overview puts the ask bar first, under What can we help you find? Type a question, pick a knowledge base from the chip beside it and press Enter to open that knowledge base's chat. Below the bar, the cards count your Total Knowledge Bases and how many are indexed, and, if your role can read analytics, the Avg. Groundedness and Avg. Answer rate of their answers. Recent Interacted Knowledge Base lists the ones you asked questions in most recently, topped up with recently updated ones, each with Detail and Ask.

The Knowledge Base Overview page: the heading What can we help you find?, an ask bar with a Select Knowledge Base chip, the cards Total Knowledge Bases, Indexed Knowledge Base, Avg. Groundedness and Avg. Answer rate, and Recent Interacted Knowledge Base with Northwind Supplier Handbook first, each card with Detail and Ask, one of them blurred.

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You only see what has been shared with you

The lists show knowledge bases you created and ones you have been given access to. An empty list doesn't mean your workspace has none, so ask an administrator before you create a copy of one that may already exist.

Getting started

• Create a knowledge base

  Name it, then connect a source that keeps it topped up.

• Upload documents

  Add files by hand and choose who can retrieve them.

• Ask a question

  Ask in chat, then open the passage behind each part of the answer.

You can also start from anywhere: the header's Create menu lists Knowledge Base under KNOWLEDGE BASE if your role is allowed to create one.

Find your way

• How the Knowledge Base works

  Where content comes from, how it becomes answerable, and who sees what.

• Who can see a knowledge base

  Grant a knowledge base to roles, departments or groups, and preview what they get.

• Ingest statuses

  What each state and stage means while a document is indexed.

• Q&A pairs

  Write the exact answer to a question people keep asking, or import a spreadsheet of them.

• Embed the chat widget

  Put a chat launcher for this knowledge base on your own website.

• Troubleshooting

  Start from the symptom you are seeing and find the fix.